Ruger SR-9 Recall

May 8, 2008

RUGER® SR9® PRODUCT SAFETY WARNING AND RECALL NOTICE
DO NOT USE YOUR RUGER SR9 PISTOL

We have determined that some Ruger SR9 pistols manufactured between October 2007 and April 2008 can, under certain conditions, fire if dropped with their manual safeties in the “off” or “fire” position. The pistols will not fire if the manual safety is in the “on” or “safe” position.

We will retrofit all Ruger SR9 pistols starting with serial number prefix “330” (330-xxxxx) with these new parts at no charge to our customers.

In order to ensure correct fitting, the new parts must be installed at our Ruger factory in Prescott, Arizona. We will remove the old parts and install the new trigger group promptly, at no charge, and will return the pistol to you. The old parts will not be returned.

Step 1 – Contact us and provide your name, address, telephone number and SR9 serial number.

Provide your information by any of the following:
Website: SR9 Recall On-line Form
E-mail: SR9Recall@ruger.com
Fax: (928) 541-8873
Phone: SR9 Recall Hotline
1-800-784-3701
(available Monday – Friday, 8:00 a.m. to 8:00 p.m. EDT)

Step 2 – When we are ready to retrofit your SR9, we will send you a shipping label and shipping box with instructions so you can return your pistol to us FREE of charge.

Step 3 – We will install the new trigger group in your SR9 and return it to you FREE of charge. When we do, we also will send you a FREE extra magazine as a “thank you” for your patience and cooperation. We will make every effort to return your pistol within one week, so we will not ask you to send it to us until we are ready to receive it. We expect to begin sending shipping labels and boxes in mid-May.

Do not load or fire your pistol until it has been factory retrofitted with these new parts! If you must fire your pistol, be sure to keep the manual safety in the “on” or “safe” position except when you are actually firing.

<!–SR9 Recall FAQs–>Thank you,
Sturm, Ruger & Co., Inc.

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8 Responses to “Ruger SR-9 Recall”

  1. Rodsidbom Says:

    I purchased a Ruger SR-9 and received delivery on April 11, 2008, one day after the recall was issued. I contacted Ruger immedietly and was one of the first customers in the que. I have not received my shipping box as of 7/10/08. The upside is that I have been dry firing quite a bit and the trigger has greatly improved.

  2. Gunner Says:

    Rod,

    Wow, that’s a very long time to wait! You should have recieved a return authorization long ago. I would urge you to contact them by phone and see what the problem is. You should have gotten the box or stamp to return it within one week.
    I know they are backlogged but that’s a bit much. Heck I’ll call for you if you want. I do know someone who works there.

    Phil

  3. Strate Says:

    Here’s the update email I recieved on July 1st… sounds like they didn’t have a fix designed when they issued the recall.

    I haven’t worried a whole lot about this recall, it’s really only a problem if you treat the gun any differently than you treat a traditional hammer fired piece – i.e. don’t drop it with the safety off.

    Update – The redesign has been finalized and the first new parts are arriving. The first wave of shipping boxes has been sent to customers and we are receiving pistols for retrofit daily. We are ramping up our retrofit operation and plan to be retrofitting SR9 pistols at a rate of 1,000 per week by July 1st. Please remember that the pistols will be retrofitted on a first-come, first-served basis, so there may be a delay in receiving your shipping box, depending upon when you registered for the recall.

    Remember: Do not use your SR9 pistol until it has been retrofitted with this update.

  4. Gunner Says:

    Strate,

    Well it does sound like they are trying. It’s probably the largest recall ever at Ruger. It makes sense if they have enough recalled guns to be fixing 1000 per week.
    Sales of that gun really took off when it was released so there is no telling how many they have to do.
    Actually it’s probably perfectly safe to shoot if you don’t drop it:-)

    Phil

  5. Bill Says:

    Hi All:

    I bought my SR9 back on February 14th, and as soon as I had heard about and confirmed the recall, I contacted Ruger. I finally received my return box from them on August 11th, and mailed it out to them on the 12th. Their shipping options are absolutely Awesome. When I was on the phone with them, they told me that I could have it picked up @ my house, or if it was more convenient, I could drop it off @ any UPS, drop point. I opted for the Drop off, and while I was still on the phone, she Emailed me a completed Shipping Label, I printed it, taped it onto the box, and Voila, DONE DEAL. The only thing they didn’t do is drop it off for me. Got to say it, those people @ Ruger are the BEST!!

    That’s MY 2 Cents worth.

    Happy Shooting !!

    Bill / Tigard, Oregon

  6. Gunner Says:

    Bill,

    Glad to hear they took such good care of you!

    Phil

  7. coffee Says:

    bad timing for Ruger, what with extreme competition out there in the handgun market

  8. Gunner Says:

    Very true and the LCP recall right after. Not good for them.

    Phil


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